Privacy Policy

Privacy Policy

Welcome to One2One, a personalized educational and skill-development tutoring platform owned and operated by Expert Education (“we”, “our”, “us”).
This Privacy Policy explains how we collect, use, store, protect, and manage your personal information when you use our website or mobile application (collectively, the “Platform”).

By accessing or using One2One, you agree to the practices described in this Privacy Policy.

1. Introduction

One2One is an educational and skill-based tutoring platform that connects learners (“Users”) with qualified tutors (“Tutors”) across various fields such as academics, dance, art, drawing, music, yoga, and many more. Users can find a tutor, book demo sessions, interact with tutors, and make payments through the Platform.

At present, One2One services are available exclusively in Ahmedabad, and all bookings, sessions, and support are limited to Ahmedabad city limits.

Protecting your privacy is extremely important to us, and we are committed to handling your data responsibly and transparently.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information Provided by You

• Full name
• Mobile number
• Email address
• Address or location within Ahmedabad (for tutor matching)
• Profile photo (optional)

2.2 Tutor-Specific Information

If you register as a Tutor, we may collect:

• Educational qualifications
• Experience details
• Skill certifications
• Bank details for payouts
• Profile description, photos, or videos 

2.3 Booking & Transaction Information

• Session bookings
• Demo session requests
• Payment method
• Wallet balance
• Transaction history
• Session cancellation data
• Feedback and ratings 

Important Note:

If a user cancels a booked session, the fees are credited to the One2One wallet and may be reused for future bookings.
 This amount is not refunded to the user’s bank account.

2.4 Technical & Usage Information

• IP address
• Device type
• Browser data
• App version
• Access time
• Cookies
• Pages viewed
• Interactions within the Platform

3. How We Use Your Information

We use your information responsibly for:

3.1 Providing and Improving Services

• Creating and managing your One2One account
• Matching you with suitable tutors
• Enabling bookings, cancellations, and payments
• Maintaining wallet balances

3.2 Safety & Verification

• Verifying tutor identities
• Detecting fraud or misuse
• Ensuring a safe learning environment 

3.3 Platform Enhancement

• Improving performance
• Conducting analytics and research
• Enhancing personalization

3.5 Legal Obligations

• Complying with laws
• Responding to lawful requests 

We do not sell, trade, or rent your personal information to third parties.]

4. Sharing of Information

We may share your information only when necessary and always with proper safety measures.

4.1 With Tutors

To enable session booking:

• Your name
• Contact details
• Learning requirements
• Location (if required) 

4.2 With Service Providers

To operate our platform:

• Payment gateways
• SMS/email service providers
• Cloud hosting partners
• Verification agencies 

4.3 Legal and Compliance

We may disclose data if:

• Required by law
• Needed for fraud detection
• Necessary for safety and security 

5. Wallet & Payment Policy

One2One maintains an internal wallet system.

• When a user cancels a session, the session fee is credited to the wallet.
• Users can utilize the wallet amount for future sessions.
• Wallet balance is not transferable or withdrawable to a bank account.
• Wallet refunds are not provided in cash, bank deposit, or any external method. 

6. Data Protection & Security

We follow industry-standard measures to protect your data, including:

• Encrypted communication
• Secure database systems
• Access control protocols
• Regular security audits 

While we take every precaution, no system is 100% secure. Users are responsible for keeping their login credentials confidential.

7. Cookies & Tracking Technologies

We may use:

• Cookies
• Web beacons
• Analytical tools

These help with:

• Improving user experience
• Tracking performance
• Remembering preferences

You may disable cookies, but some features may not function properly.

8. Your Rights & Choices

Depending on applicable laws, you may have the right to:

• Access your data
• Request corrections
• Delete your account
• Update your profile
• Opt-out of marketing messages
• Request a copy of your data
  To exercise these rights, contact us using the details below.

10. Data Retention

We retain your information:

• As long as your account is active
• As required for legal or business purposes
• Until deletion is requested and permissible by law 

11. Third-Party Links

Our Platform may contain links to external websites.
We are not responsible for:

• Their content
• Their privacy practices
• Their policies

Users should review third-party privacy policies independently.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted with an updated “Last Updated” date.
Continued use of the Platform means you accept the revised policy.

13. Contact Us

For questions, requests, or complaints regarding this Privacy Policy:

Expert Education (One2One Support Team)

Email: [Add Support Email]
Phone: [Add Contact Number]
Address: Ahmedabad, Gujarat, India